Travel Partner Terms

1. Eligibility and verification

• You must be a genuine travel business with valid registrations (GST where applicable, PAN, tourism licence/approval if you hold one).
• We verify your agency before your packages go live and may ask for documents at any time. Keep your details up to date.

2. Listings and moderation

• Packages must be accurate: real photos you have rights to, correct inclusions/exclusions, realistic itineraries and prices including applicable taxes or clearly stating them.
• Every new or edited package is reviewed by our team before it is shown. We may ask for changes, hide or remove listings.

3. Handling requests and bookings

• Reply to trip requests and chats within 24 hours.
• Honour the price and inclusions you confirm. Share the final plan, tickets, vouchers and instructions through the trip page before travel.
• You are the provider of the travel services and responsible for them, including your suppliers (hotels, transport, guides).

4. Cancellations and refunds

Choose a clear cancellation policy for each package. Apply it fairly, process refunds within 14 working days of accepting a cancellation, and refund in full for services you cancel or cannot provide.

5. Payments

• Until Travexpedia offers online payment, travellers pay you directly. Accept payment only into the business account/UPI saved in your profile, which we show to confirmed travellers as your official account, and issue proper invoices/receipts.
• Never ask travellers to pay into personal or third-party accounts. Record payments received in the trip page.
• If we introduce online payment through an RBI-authorised payment partner, collection, commission, settlement timelines and applicable tax collection (e.g. GST TCS) will be set out in an update to these terms.

6. Fees

Listing on the Free plan is free (up to the package limit shown in your panel). Optional paid services — Pro plan, Featured and Sponsored placements — are priced in your panel. Fees are payable in advance, include GST where applicable, and are non-refundable once the service has started, except where we fail to provide it.

7. Conduct, data and reviews

• Use traveller data only to plan and deliver that traveller's trip; don't add them to marketing lists without consent.
• No fake reviews, review incentives in exchange for ratings, abusive messages or attempts to move travellers off the platform to avoid its protections.

8. Suspension and termination

We may suspend or remove your agency for misleading listings, unresolved complaints, payment fraud or breach of these terms. You may close your account at any time; obligations for confirmed trips continue.

9. Liability

You indemnify Travexpedia against claims arising from your services, listings or conduct. Travexpedia is an intermediary and is not liable for losses arising from your services. These terms are governed by Indian law; courts at Bengaluru, Karnataka have jurisdiction.

Grievance Officer & contact

I Web Studios operates Travexpedia. Registered address: #54, Eshwara Farm, Chikkagollaratti, Bangalore 560091, Karnataka, India.

Grievance Officer: being appointed — please write to the email below · Email: grievance@travexpedia.com.

We acknowledge complaints within 48 hours and aim to resolve them within one month. You can also open a ticket at Help & support.