Legal

Cancellation & Refund Policy

Last updated 3 November 2026

Every trip on Travexpedia is provided by an independent travel agent, so the cancellation and refund rules are set by that agent. This page explains how it works and how we help.

1. The agent's policy applies

Each package shows its cancellation and refund policy before you send a request, and again in your trip page. By requesting the trip you accept that policy. Agents may use a standard policy (Flexible, Moderate, Strict) or their own; airline, railway, cruise, hotel and embassy rules apply to those parts of the trip.

2. How to cancel

Before the agent confirms: open My trips → your trip → Cancel request. It's free.
After confirmation: message the agent in the trip chat (so there is a written record) and they will process it under their policy.
If the agent doesn't respond within 48 hours, open a ticket in Help & support and choose “Booking or trip”.

3. Refunds

Refunds are paid by the agent to the original payment method or your bank account, normally within 14 working days of the cancellation being accepted.
If the agent cancels or cannot provide the confirmed trip, you are entitled to a full refund of the amount paid for services not provided, or an alternative you agree to.
Taxes, bank/payment charges and third-party cancellation fees may be deducted only if the agent's policy says so.

4. Changes by the agent

Agents must tell you about material changes (hotel, dates, inclusions) before travel. If you don't accept a material change, you may cancel and the agent should refund as in point 3.

5. Travexpedia's role

Travexpedia does not currently collect trip payments, so we cannot pay refunds ourselves. We do help: we record the agent's policy and your conversation, mediate disputes, and may suspend agents who don't honour their policy. Fees agents pay us for promotions are separate and not part of your trip price.

6. Reference: standard policies agents can choose

Flexible

Free cancellation up to 15 days before travel (full refund of amount paid, minus non-refundable bank/payment charges). 8–14 days before travel: 75% refund. 3–7 days before travel: 50% refund. Within 72 hours of travel or no-show: no refund.

Moderate

30 days or more before travel: 90% refund of amount paid. 15–29 days before travel: 70% refund. 7–14 days before travel: 40% refund. Less than 7 days before travel or no-show: no refund. Flight/train tickets and visa fees are refunded as per airline/railway/embassy rules.

Strict

45 days or more before travel: 75% refund of amount paid. 21–44 days before travel: 40% refund. Less than 21 days before travel or no-show: no refund. Peak-season dates, flights, cruises and visa fees are non-refundable once booked.

Grievance Officer & contact

I Web Studios operates Travexpedia. Registered address: #54, Eshwara Farm, Chikkagollaratti, Bangalore 560091, Karnataka, India.

Grievance Officer: being appointed — please write to the email below · Email: grievance@travexpedia.com.

We acknowledge complaints within 48 hours and aim to resolve them within one month. You can also open a ticket at Help & support.